Frequently Asked Questions¶

GENERAL¶

What is myReach?¶

myReach is your centralised AI knowledge platform, designed to connect your entire organisation's information. It brings hte power of humand and AI intelligence together, and acts as a "Digital Brain" for you, your team and your clients, making every document, meeting note and website link reachable through a single AI-powered interface.

Think of it as your company's intelligent hub. Instead of searching multiple folders, tools and apps, myReach offers one AI-powered search bar for everything. Like a private, secure version of ChatGPT that is grounded exclusively in your own data. Ask a question and get instant answers with verifiable sources from your Knowledge Base.

How does myReach work?¶

myReach uses Generative AI, Machine Learning and Natural Language Processing models to power the search of your Knowledge Base and offer accurate information with sources.

It uses semantic vector embeddings and powerful deep learning LLMs to enable semantic understanding of your information, ensuring more relevant and precise results beyond simple keyword matches.

The biggest benefit of these models is their ability to analyse the context of each word in a document relative to the rest, providing deeper insights and understanding. Instead of just looking for keywords, the AI "Learns" the meaning behind every file. This allows it to find relationships between disparate pieces of information and provide precise, cited answers to complex queries.

What devices are supported?¶

myReach is available on all major platforms. You can use on mobile, desktop and web for iOS, Android, MacOS, Windows and Linux.

Access it on your browser, or download the App from the Google PlayStore or the Apple Store.

What languages are supported?¶

myReach is optimised for English, but the interface is also available in Spanish and French (these languages are currently in beta and may not be fully polished).

However, the Assistant and Genies are language-agnostic and you can interact with your information in over 72 languages. It will automatically respond in the language you use to ask a question.

USING MYREACH¶

How can I import my data into myReach?¶

You can populate your Knowledge Base via:

Direct Integrations: Link Google Drive, SharePoint, OneDrive and more.
Web Clipping: Use the Browser Extension to save websites and articles.
Manual Upload: Use the "Create" (+) button to upload files, images or write notes.
Automations: Connect over 6,000 apps via our Zapier integration.

Alternatively, our onboarding team can assist you throughout the process to ensure everything is set up correctly.

Do you have tutorials?¶

Yes. You can access video guides within the App (Profile > Tutorials), visit our YouTube Channel or follow the step-by-step guides in this Handbook.

How can I request new features?¶

We’re constantly working on new features to improve myReach, and we're always open to new ideas. If there’s a certain feature you’d like to see, please contact us at contact@rea.ch.

What does myReach integrate with?¶

myReach seamlessly integrates with numerous tools like Google Drive, SharePoint, Browser Bookmarks, Contacts and more, to enhance your workflow and consolidate your data seamlessly.

You can also automate with over 6,000 apps through our Zapier integration.

Can I email things to myReach?¶

At the moment this function isn’t available, however it’s already in our Development Pipeline and will be available for Enterprise accounts.

We are looking to give Enterprise users the ability to forward emails directly to their myReach account, to be able to save desired emails such as newsletters, documents, important emails, etc. all in myReach.

We will let you know via our Newsletter once this function is available!

Is there a Browser Extension?¶

Yes! Download it for Google Chrome or Firefox.

It allows you to quickly and easily save web content (such as websites, text and images) directly to your myReach knowledge repository while you’re browsing the internet.

It simplifies the process of capturing and organising online information for later, allowing you to save any webpage with one click without having to open myReach.

Can the AI hallucinate?¶

In myReach, we use Grounded AI. This means the Assistant is instructed to only answer based on the facts found in your Knowledge Base. If the information does not exist in your files, the AI will state that it doesn't know, rather than making up an answer.

ISSUES AND BUGS¶

I need help! How can I contact support?¶

We’ve put together this detailed handbook with tutorials, guides and references to help you make the most of myReach.

If you need more assistance, you can send us an email at contact@rea.ch.

Enterprise users receive dedicated support, including a personal account manager for onboarding, weekly check-in calls, and direct assistance with any queries or needs. If you're on the Enterprise Plan, you can contact your dedicated agent directly, via email.

I found a bug. What should I do?¶

Thanks for the heads-up! Contact us we’ll get right back to you.

If possible, please provide the following:

What version of the App are you using?
Mobile: Android or iOS?
Desktop: Mac or Windows? - And what browser?
Screenshots of the bug are always helpful.

How do I delete my account?¶

You can delete your account at any point. To do so, open the App and go to Profile > Account > Delete my account.

CAUTION! Please note that this action cannot be undone.

Before deleting your account, you can export your data as a CSV by going to Profile > Account > Export myReach Data (at the bottom of the page). You will receive an email with a download link.

PRICING & PLANS¶

Is myReach free to use?¶

We offer two different plans, tailored to match the scale of your needs.

The Pro plan has a one-month free trial. There is no credit card required and it allows you to try myReach with no obligation. At the end of your trial, you can add your credit card details to continue using it. Otherwise, your trial account will be deleted.

If your company requires additional control and flexibility, you can also contact us to join the Enterprise plan.

What payment methods do you accept?¶

We use Stripe to power our payment systems and accept all major debit and credit cards.

If you have unique payment needs or want to change your payment method at any point, please get in touch at contact@rea.ch.

How do I cancel my team's subscription?¶

If you decide to cancel your subscription, you can continue using your plan until the end of the billing cycle, but you will not receive any refunds for the remainder of the period.

Please contact us at contact@rea.ch if you have any questions.

What happens if I exceed my plan limits?¶

If you exceed the limits of your plan, you can email us at contact@rea.ch to request an increase.

Does the price include support?¶

All plans include access to our Handbook, tutorials and email support.

If you need priority assistance or a weekly check-in call, it’s available on the Enterprise plan.

How does billing work?¶

You can pay monthly or annually (with a discount).

Invoices are issued automatically and sent to you by email.

PRIVACY & SECURITY¶

Who can see the things I save in myReach?¶

If you’re the only person in your account, only YOU can access what you save – myReach is completely private and secure.

If you’re part of a team, everyone in that team has access to the information in the account.

We’re currently working on a "collaboration" feature to allow Team admins to manage permissions and decide who can view or edit specific content in the account.

Is my data protected and secure?¶

Data privacy is critical for myReach. We consider it our top priority.

Here are some details on what we do to ensure your data Privacy:

ISO/IEC 27001:2022 certification
TLS 1.3 encryption
AES-256 bit encryption

Find out more here.