Troubleshooting¶

While myReach is designed for a seamless experience, you may occasionally encounter technical hurdles or processing errors. This section is designed to help you identify the cause of common issues and provide immediate, step-by-step solutions.

Below are the most frequent troubleshooting categories:

Issue accessing myReach¶

Guidance for when you are unable to log in, having trouble with the mobile app or experiencing connection errors with our servers.

Node Failed to Learn¶

Detailed explanations for why a specific file, website or note might have failed the AI "Learning" process and how to trigger a manual retry.

Integration Cooldown¶

Information regarding the rate limits and "cooldown" periods for third-party integrations like Google Drive, Outlook or LinkedIn.

Still Need Help?¶

If the solutions provided in these sections do not resolve your issue, our team is ready to assist you.

• Contact Support: Reach out to us directly at contact@rea.ch.

• Feedback Form: Use the feedback link at the bottom of any handbook page to report inaccuracies or suggest improvements.

• In-App Help: Check the Tutorials section in your Profile for video guides on specific features.